Policies

Refund Policy

If you receive a damaged, broken or incorrect item please contact us immediately at support@naturesagent.com with your order details and/or customer information.

Return Policy

Due to the nature of our products, we do not accept returns of any kind. All sales are final.

Cancellation Policy

Cancellations are accepted only if shipping has not occurred. However, if your order has already obtained shipping information, we are unable to cancel your order.

Processing

All orders are processed within 1-3 business days, excluding weekends and holidays. Please note that processing time is separate from shipping time. We process orders within the listed timeframe prior to shipping.

Shipping

Depending on the destination, orders within the USA take 2-5 days while international orders take 5-10 days (subject to change).

Please note we are not responsible for incorrect or invalid addresses. Please ensure that all the information provided at the time of purchase is correct. If you notice any errors, please contact us immediately to update the order. Once the order has been shipped, we are unable to modify any information.